Privacy Policy

Thank you for choosing to shop with Efficana ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

We collect personal information that you provide directly to us when using our services. This information may include:

  • Contact information (e.g., name, email address, shipping address, phone number).
  • Payment and billing information (e.g., credit card details, billing address).
  • Order information (e.g., products purchased, order history).
  • Communications and correspondence (e.g., emails, messages, feedback).

2. How We Use Your Information

We may use your personal information for various purposes, including:

  • Processing and fulfilling your orders.
  • Communicating with you about your orders and inquiries.
  • Providing customer support and resolving issues.
  • Sending you transaction-related emails, such as order confirmations and shipping notifications.
  • Sending you promotional and marketing communications if you have opted in to receive them.
  • Analysing and improving our website, services, and customer experiences.
  • Complying with legal obligations and preventing fraud.

3. Information Sharing

We may share your personal information with:

  • Third-party suppliers and service providers who assist us in fulfilling orders, processing payments, and delivering products.
  • Legal and regulatory authorities when required to comply with applicable laws and regulations or respond to legal requests.
  • Business partners and affiliates for marketing and promotional purposes if you have provided your consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing and shopping behaviors on our website. This helps us provide a personalized and enhanced user experience. You can manage cookie preferences through your browser settings.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Choices

You can manage your communication preferences by unsubscribing from marketing emails or contacting our customer support team. You may also have the right to access, correct, or delete your personal information. To exercise these rights or inquire about your information, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us